Frequently Asked Questions

General booking information

Q. How can I book my holiday?
A. You can book online by following the simple steps, or you can call the park 01341 247652 and book over the phone.

Q. How can I pay for my Holiday?
A. You can pay by debit/credit card either online or over the telephone.

Q. Do you accept bookings from all male/female parties?
A. Rhinog Park is a family orientated park and therefore do not cater for large groups of all male/female parties. Where the party is aged between 17 and 25 you must tell us when you book. Please note we reserve the right to cancel any bookings made that breach these conditions.

Q. Can I take my Pet on holiday?
A. We welcome Pets in some of our lodges. There is a small charge for bringing a Pet with you which will be advised at the time of booking. Registered assistance Dogs are accepted free of charge subject to suitable accommodation being available.

Q. Can I make changes to my booking?
A. Once you have paid your deposit or the full fee, there will be an administration fee of £10 to make substantial changes to your booking.

Q. On which days can I start my holiday? 
A. Week breaks start on a Saturday, while short breaks begin on a Friday or a Monday.

 

Arrival and Departure

Q. What time can we check in?
A. From 3 p.m. You can, however, pay for an early check in if necessary. The cost for this service is £10.

Q. What time do we check out?
A. Customers should check out by 10 a.m. Please ensure any items you have hired are returned to Reception.

Q. What if we arrive after Reception has closed?
A. If you expect to arrive at the Park after Reception has closed, please call the Park in advance so that arrangements can be made for you to collect your keys. Please note, we cannot accept arrivals after 11p.m.

Q. Where can I find directions to my Park?
A. On the website (link).

 

What to Bring

Q. What is supplied in the Lodge?
A. All of our units are fully equipped with kitchen equipment, crockery and cutlery, along with a fridge with small freezer compartment, microwave and cooker. In the lounge you will find a colour TV and DVD player.

Q. Do you supply linen?
A. Sheets, duvets and pillowcases are supplied in each unit and we can supply extra linen for a small charge, if necessary. 

Q. Do you supply Towels?
A. No. You should bring their own towels, tea towels, etc.

Q. Can I hire Cots/Highchairs?
A. Yes, these are available and arrangements to hire them should be made in advance. Please supply your own cot linen. Please note that cots may not fit into all of the bedrooms.

 

On The Park

Q. Is there a Play area?
A. Yes, we have a children’s play area with swings, a large sandpit and a climbing frame.

Q. Can I book again before I leave?
A. We have some fantastic book again offers, either for later in the year or for the following year. Our friendly Park Warden should be able to provide you with all of the information you require.

Q. Can I park outside my Lodge?
A. Yes, there is Parking for one car. Additional Parking may be available upon request.

Q. Are you allowed to smoke in the accommodation?
A. No. Smoking is forbidden in all of our accommodation.

Q. Can we have a BBQ on site?
A. Yes, we have a barbecue area on the Park that can be used at any time by guests.